International Phone Numbers
Time and Gems insures and ships all packages via UPS Priority Shipping. International buyers should note that shipping via UPS Priority Shipping may take up to 3-7 business days depending on the final destination and possible customs delays. Please contact us for further details on approximate delivery times. By request, we also offer USPS and FedEx to sync with our customers’ schedule and preference.
Please note: Time and Gems is not responsible for payment on customs duties or delays created by situations beyond our control.
For payments made via credit card, we will only ship to your confirmed billing address on file with the card company unless special arrangements have been made by telephone with one of our customer service associates.
For packages shipping to P.O. Boxes, we ship via USPS Express Mail.
Need It Faster?
At Time and Gems we offer priority shipping via UPS on every order. In the event that you need your order to arrive faster than the method specified in the chart above, we offer the following shipping upgrades for a fee.
Contact Customer Service at 866-230-3138 if you have any questions.
- UPS Priority Overnight Shipping: If your order is under $500 you may upgrade to this shipping method at checkout for $25.
- UPS Priority Overnight Shipping with Saturday Delivery: If you need your order to arrive on a Saturday you may upgrade to this shipping method at checkout for $25.
Arrival Times and International Deliveries
All international orders will be shipped, with no additional charge, via UPS International Priority. Please note that the arrival times listed on the Web site apply to U.S. shipping addresses only. Estimates of the international shipping delivery times can be provided by one of our Expert Watch Consultants at email@example.com or 866-230-3138.
Signature Requirements For Delivery
If your delivery is over $1,000 we require a signature for delivery regardless of any waivers you have from UPS. If your delivery is under $1,000 and shipped UPS Priority Overnight, UPS may require a signature. These requirements are for your protection. If you would like to arrange delivery to a UPS location call one of our customer service agents at 866-230-3138.
Since luxury watches is often given for engagement or another special occasion, we will be extremely flexible to help you create a wonderful surprise. We can expedite your delivery for a fast-approaching special occasion, or anything else you may need. Please don’t hesitate to contact a customer service expert to plan the perfect event at 866-230-3138.